Conversational Analysis: a Case Study on the Conversation between Receptionists and Guests at Kunja Villas

Ni Putu Elistiawati, Ni Putu Elistiawati (2016) Conversational Analysis: a Case Study on the Conversation between Receptionists and Guests at Kunja Villas. Bachelor thesis, Universitas Udayana.

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The topic discussed in this undergraduate paper entitled “Conversational Analysis:A Case Study on the Conversation between Receptionists and Guests at Kunja Villas” the analysis is mainly aimed at analyzing the conversational between receptionists and the guests. It investigates the language functions, adjacency pairs, referential cohesions and conjunctions occurred in the conversations between receptionists and the guests. The collected data were analyzed qualitatively based on the theory of language function proposed by Jones (1981), theory purposed by Schegloff & Sacks (1977) in terms of adjacency pairs and theory from Halliday (1976) in order to know the referential cohesions and conjunctions. This study used descriptive method in presenting the analysis. The data were classified into kind of language functions. Eventually, the data were analyzed the adjacency pairs, referential cohesion, and conjunctions. There are some language functions used by receptionist, such as confirming, greeting, giving information, requesting, offering help, offering something, thanking people, apologizing, agreeing, getting information, and saying goodbye. The result of analysis also shows the different categories of organization in the conversation between receptionist and the guests at Kunja Villa in terms of adjacency pair. Most adjacency pairs are organized into two types, linear or strict adjacency pairs and insertion sequence. In those seven data, Question and Answer are the types of adjacency pairs are mostly occurring. A lot of referential cohesion and conjunctions are found in those seven data. There are three types of referential cohesion. They are personal, demonstrative, and comparative. Personal and demonstrative referential cohesion are found and identified in all the data. Conjunctions that are found in those seven data include adversative, additive, causal, and temporal. Additive conjunctions are mostly found in all data.

Item Type: Thesis (Bachelor)
Uncontrolled Keywords: language functions, repairs, referential cohesion, adjacency
Subjects: L Education > L Education (General)
Divisions: Faculty of Law, Arts and Social Sciences > School of Education
Depositing User: Mr. Repository Admin
Date Deposited: 07 Jun 2016 24:58
Last Modified: 24 Jun 2016 05:58

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