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Analisis Sistem Antrian pada Loket Pembayaran PT. PLN (Persero) Area Bali Selatan Rayon Kuta

Ir. I Putu Eka Nila Kencana, MT, I Putu Eka Nila Kencana (2012) Analisis Sistem Antrian pada Loket Pembayaran PT. PLN (Persero) Area Bali Selatan Rayon Kuta. E - Jurnal Matematika, 1 (1). ISSN 1693-1394

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Abstract

The purpose of the analysis of queuing systems is to find out the model and the performance of queuing system was run. The research was conducted at PT. PLN (Persero) South Bali Area Rayon Kuta and the issue raised is about the analysis of queuing systems at the payment counter. Model queue is determined based on the Kendall notation and performance of queuing systems can be determined by calculating the utilization factor. At payment counter, the queuing model used is a model (M/G/4):(GD/∞/∞). The performance of queuing system at payment counter of PT. PLN (Persero) South Bali Area Rayon Kuta is less effective because each servers was busy on average only between 30% – 50% of working hours so that more time unemployed servers

Item Type: Article
Uncontrolled Keywords: Queuing System, Payment Counter, Queuing Model
Subjects: L Education > L Education (General)
Divisions: Faculty of Law, Arts and Social Sciences > School of Education
Depositing User: Mr. Repository Admin
Date Deposited: 07 Jun 2016 21:58
Last Modified: 21 Jun 2016 05:58
URI: http://erepo.unud.ac.id/id/eprint/5389

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